We stand behind our products fully. When you order any BASS Medical product you can be assured that it will be free of physical defects and well-constructed. We do extensive quality control reviews andare 100% committed to customer satisfaction. 

BASS Medical Customer Support

If you're not happy, we're not happy.  At BASS Medical, we appreciate your business.  Read below to learn what systems we have put in place to make sure your experience with our company is positive.

Technical Support

While the BASS was designed to be extremely easy to use, we are available to answer any questions you may have.  Please address all technical support questions to support@bassmed.com.  

Our Return Policy

We will accept any of our products in its original packaging.  Please call BASS Medical at (800) 214-9084 for a Returned Goods Authorization (RGA).  A 15% restocking charge will apply.

Privacy Policy

We do not share the information gathered through this web site with any 3rd party without your permission.

Ordering Questions

Want to know the name of our representative for your area, or do you have any questions about shipping?  If you have special questions about ordering, please give us a call at (800) 214-9084.  Our office hours are Monday through Friday, 8:00am-4:30pm CST or email us at info@bassmed.com